Shipping Policy
Thank you for visiting and shopping at thesaigonhouse.ca. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Flat rate (within 10km) | $5 | |||||
| Flat rate (10-20km) | $10 | |||||
| Flat rate (20-30km) | $15 | |||||
| more than 30km | BC | AB | SK | Manitoba | ON | Quebec |
| 5kg | $36 | $36 | $36 | $39 | $54 | $64 |
| 10kg | $55 | $41 | $48 | $53 | $76 | $89 |
| 15kg | $62 | $47 | $55 | $61 | $86 | $100 |
| 20kg | $73 | $54 | $64 | $73 | $100 | $134 |
| 30kg | $128 | |||||
| 45kg | $180 |
Delivery delays can occasionally occur.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
thesaigonhouse.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Canada.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.